Digital Marketing Commentary (Now With 15% More Snark!)

August 15, 2011

online video: engagement measurement

Filed under: Digital Media, digital media buying, Video — Tags: , , , , , , , — jilliantate @ 11:55 am

So I was just watching the below clip from beet.tv, and it raised a lively discussion between me and the offline research colleague who sits next to me. We’re both learning about measurement in each others’ worlds by osmosis, since we share the “R&D pod” with two other teammates. But the below clip really gave us some great points to exchange information on:

http://cdn.livestream.com/embed/beet_tv?layout=4&clip=flv_b3c43796-17d4-4117-a21b-7240a7d57d46&color=0xe7e7e7&autoPlay=false&mute=false&iconColorOver=0×888888&iconColor=0×777777&allowchat=true&height=340&width=560

Watch live streaming video from beet_tv at livestream.com

First of all, there’s some discussion in this clip about how GRP’s aren’t the best fit for online video measurement, since they measure eyeballs, and do not gauge engagement or involvement with the brand. What would a new metric, beyond GRPs or views, looke like though? What could be added on to gauge effectiveness, prove the engagement, and show that the advertiser has really connected to their audience?

I had a couple ideas on adding social connectivity to video. For example, in YouTube pre-rolls, it may not be enough to just rely on YouTube Trueview as a metric for engaged users. It would be awesome if Google added a +1 button to the pre-roll ads on YouTube, and gave an advertiser the opportunity to tie it to a +1 of the brand everywhere else. It would also be great if the +1 would positively affect the YouTube search for that video, and boost the commercial in YouTube search results, so it would gain more views as an independent YouTube posted video.

Similarly, it would be really helpful to add Gigya social sign in type functionality to online video, allowing for “Likes”, or other soft indicators of allegiance to a video. Assuming everyone’s logged in on some social network at all times, whether Facebook or Google+, why not take advantage of those logins to allow users to indicate interest in content?

My offline colleague and I agree that GRPs are the best broad, branded metric to measure any video content by, because it still gets in front of eyeballs. Even if the user isn’t paying attention (and they are more likely to pull up another window in front of an online ad), they still see or hear the brand name. But there does need to be a new school of measurement to gauge video effectively…especially since otherwise, all video media placements might be viewed as equal in quality. If video is only effective when it meets the “three C’s” (content, context and connectivity), what additional engagement metrics should be layered on to judge whether those three factors have been adequately met, and the video is indeed conveyings its message to an engaged consumer?

July 18, 2011

possible futures for google plus

Filed under: Digital Media, Google, Search, State of the Internet — jilliantate @ 5:00 am

I keep trying to explain Google Plus, and everyone keeps telling me it isn’t important. Well, I think it is. Or rather, it will be, once it is integrated into more Google products. So I put together some slides with my imagined future for Google Plus, and how it will be a lot more than “another Facebook” or “another Twitter” down the line.

Right now, Google+ is just a social network with some cool features: Circles, Hangouts, and instant photo upload being the closest to “killer apps”. But in the future, it will be a backbone for how people navigate the Internet through Google Products, and will include your Circles and social connections in every action possible. THAT is when people will start to care about it, and THAT is when it will hit critical mass. (Or at least, that’s what I think)

Let me know what you think in the comments.

July 14, 2011

you go, jetblue

Filed under: Digital Media, facebook, social media — jilliantate @ 9:18 am

Yesterday, one of my colleagues sent out an all-staff email letting us know about the JetBlue Carmageddon flyover.

At the same time, multiple extremely popular people on my Facebook friends list posted the link:

multiple links to the JetBlue promo

I wonder if JetBlue monitored how much social media exposure they got for that publicity stunt? Regardless, today, the flights are sold out:

I can’t wait to see the AdAge articles on this next week.

February 9, 2011

AOL Buys Huffington Post – “Content Is King” Again?

You heard me. “Content is king.” Back when that was still a viable strategy, I was a teenager. It seems strange to see it come back as a viable strategy, let alone one that is driving both this AOL Deal, and the meteoric rise of Demand Media.

On Monday, February 7th, AOL and the Huffington Post announced the creation of a “New Media Universe” with the acquisition of the Huffington Post for $315M. Arianna Huffington will now transition from being the founder of the Huffington Post to being the leader of the newly formed Huffington Post Media Group. HPMG will cover all AOL content, including not only content on AOL and HuffingtonPost.com, but also on AOL owned content sites such as Engadget, TechCrunch, Moviefone, MapQuest, Black Voices, PopEater, AOL Music, AOL Latino, AutoBlog, Patch, StyleList, and more.

Huffpo and AOL Universe

The "New Media" Universe

This new merger is part of AOL’s strategy to become a content based media group, attracting eyeballs – and advertiser revenue – by providing unique, proprietary and valuable content. AOL describes their content as “a scaled and differentiated array of premium news, analysis, and entertainment produced by thousands of writers, editors, reporters, and videographers around the globe.” AllThingsD’s Kara Swisher describes the acquisition as part of AOL CEO Tim Armstrong’s “aggressive, if risky, strategy to focus the long-troubled company as a content and advertising powerhouse… For AOL, the deal gives it a popular branded site that is very good at generating lots of page views and impressions very efficiently–which is the company’s whole thrust these days.”

The move to premium content is part of AOL’s attempt to discover new revenue models. Over forty percent of AOL’s revenues are still coming from dialup subscribers, 75% of which have broadband service in addition to an AOL dialup account (the company’s failure to clarify that users can keep their @aol addresses without dialup service is to blame). With the acquisition of the Huffington Post, AOL gains traffic that is easy to monetize in three ways. First of all, the traffic increase is from HuffPo’s young, affluent audience and will allow AOL to increase rates on premium content (of which they will have more with the content expansion). Second, the Huffington Post’s practice of aggregating the first few paragraphs of stories from other sites has made HuffPo an SEO magnet. Digital executive Ian Schafer was quoted as saying, “AOL just bought SEO”. This will in turn increase traffic, which will create more display banner impressions to be sold. Third, AOL will increase non-display revenue through the influx of traffic by taking advantage of the millions of additional eyeballs to their other advertising products. It is likely that there will be an uptick in volume on Sponsored Listings (AOL’s search and contextual text ad products).

AOL may also begin to leverage their prowess in content in more revenue generating ways. IMS hopes that a focus on quality content means that more advertorial opportunities will be made available. It’s possible that AOL may also use a future reputation as a high quality content site to engage in revenue sharing with other sites. For example, AOL and Everyday Health announced a partnership last month where Everyday Health would be the destination for all AOL health traffic. AOL users interested in a health story will soon be driven through to an Everyday Health site to read it. For this traffic, Everyday Health shares revenue with AOL. If more users visit AOL for quality, trusted content, AOL could extend partnerships like this to other networks willing to pay for the quality traffic.

IMS will continue to watch AOL and HuffPo for further developments and opportunities. At this time, we anticipate the greatest opportunities for our clients to be in Sponsored Listings and contextual ad opportunities: two AOL products which have always performed well for us.

September 2, 2010

Tempur-Pedic’s CEO Talks About Their Facebook Page

Filed under: Digital Media, direct response, facebook, social media — jilliantate @ 10:03 am

In this video, Mark Sarvary, CEO of Tempur-Pedic, talks about the integrated strategy his company took. Their commercial, “Ask Me”, told consumers to ask on Facebook, Twitter and YouTube about the company’s mattresses. “Ask me about my Tempur-Pedic!”

But what if you don’t know which of your friends have a Tempur-Pedic bed? That’s why, when “Ask Me” launched, I initiated a strategy to catch all those TV driven consumers. We had set up a Facebook page and a YouTube channel for the client back in Q2 2008, but neither was gaining the kind of popularity that would make them central hubs for conversation. Knowing that a brand’s Facebook page needs a certain critical mass, we applied our usual DR media buying tactics to drive more users to that page. Using a combination of site-wide “become a fan” ads (which were less expensive than homepage ads), and the inherent evangelism in the product, IMS drove almost ten thousand new fans to the Facebook page inside of three months.

Now, when consumers shopping for a mattress go to “Ask Me”, they find a vibrant Tempur-Pedic Facebook page, with 13,000+ “likes”, where they can ask their questions and read other owners real, uncensored stories. In this video from February, when the page was just over 10,000 fans, CEO Mark Sarvary talks about how more and more people are coming to that Facebook page every day, and how that fits in with the overall Tempur-Pedic strategy.

If the video doesn’t show up, above, it’s here on CNBC.com”

April 29, 2010

the daily show/apple smackdown. also, Aol

Wow.  I’m sorry to see Apple in the same category as FOX News: a target on the Daily Show.

But then I noticed who the main advertiser was:

Dum-dum-DAAAAA!  Is it a coincidence that Google is spending money on ComedyCentral.com on the night that Jon Stewart smacks down Apple?  I THINK NOT!*

(I actually do have a Google search story.  It’s here.  People my age love sharing, and love autobiographing in ways that take less than five minutes, so this ad is perfect for the ComedyCentral.com audience)

For those of you who may have missed it, you can see the full Daily Show episode on the website.

Oh, and while you’re in a mood to be amused, there’s a great writeup on Valleywag about the Deadly Curse of AOL.  AOL are in the news today because they sold ICQ to the Russians for much less than they paid for it.  There goes another chunk of Internet nostalgia, sold to the Russians (Livejournal was sold to Russian company SUP last year).

I think the REAL curse of AOL is that they can’t permanently assign sales people who can grow with the agencies and brands they work with.  My team has been through a half-dozen AOL reps and team members who were supposed to be permanently assigned to our agency.  And every time we would have a big team meeting, and explain our clients and our goals for our campaigns, and discuss opportunities.  Our reps would get the hang of working with us, learn about what we needed, and call us for fire sale remnant inventory on homepage opportunities.  Then the reps would be laid off or reassigned, and we would have to start again.  I think I could probably find my current AOL rep in my Outlook, but I’d have to check with my AOL Search rep (who, thankfully, has been a stable presence) to be sure.  THAT is the curse of AOL.  Maybe re-org’ing their sales department will give us a trusted rep we can work with for years.  Meanwhile, I’ll be calling our last set of reps – they all took the time to understand my business needs, and now that they’re at new partners/publishers/vendors, I’ll see if I can give them the budget.

*Actually, I think it is a coincidence that Google is advertising on ComedyCentral.com the night Jon Stewart insinuated Apple was the iGestapo. But I thought saying otherwise would be more dramatic

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